Shipping policy
GE Lighting, a Savant company
Savant Technologies LLC
Shipping Policy
Order Processing Times
All Orders are processed within 2 business days. If we anticipate that there will be a significant delay in the delivery of your Order, we will contact you via email.
Standard Shipping Rates & Expedited Deliveries
We provide free shipping for Orders over $30 USD (before tax). For Orders less than $30 USD there will be a $5.99 shipping fee. Shipping fees are subject to change; all shipping fees will be included in the summary of your Order prior to checkout.
Expedited shipping is available at additional costs. Shipping rate amounts will be made available to you when you select the expedited shipping option. If selected, you will be billed for expedited shipping plus all applicable taxes at the time of Order placement. Orders for same day expedited shipping must be placed before 9:00 a.m. Eastern Time.
Shipping Locations & International Shipping Policy
We ship to locations within the 48 continental United States, including the District of Columbia. We currently do not ship to Hawaii, Alaska, or outside of the United States. We do not ship to P.O. boxes or APO/FPO addresses.
Standard Shipping Times: Expected delivery time is 4-5 business days from the time you placed the Order.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your Order has shipped. The tracking number will be active within 24 hours.
Product Support
For any Cync Product support questions, please visit cyncsupport.gelighting.com. For any other GE Lighting products, please submit your questions to our customer support team at gelighting.com/contact-us.
Return Policy
If you are not satisfied with the Order you placed, then you may request a refund within 30 days of the purchase date free of charge. Customers are not responsible for return shipping fees for returns made within the continental United Sates.
To request a refund, please email ltg.consumer@savant.com and include your Order number in the subject line. In the body of the email, please provide a description of the Product(s) you would like to return along with the quantity and a brief reason for the return.
If your Order arrived damaged, please email ltg.consumer@savant.com and include your Order number in the subject line. In the body of the email, please provide the item number of the damaged Product(s) along with the quantity and a summary of the damage to the Product(s). Specify if you would like to receive replacement Product(s) or a refund. Please include pictures of the damaged Product(s). If your Product(s) arrived damaged, you may be asked to return the Product(s) in accordance with the return instructions herein and any additional instructions that may be provided to you by a Customer Service representative.
Once the request is received a Customer Service representative will email you within two business days to provide you with further information including, as applicable, a return merchandise authorization (RMA) number and a free FedEx shipping label for the return.
All product returns must conform to the following guidelines for refund/replacement:
Product(s) must be returned in original cartons. A shipping label must be affixed to the outside of each package being returned. Include a copy of the RMA provided to you by Customer Service in each package.
To the extent applicable to your return or request for refund, please return Product(s) promptly. The RMA provided to you is only valid for 30 days. Failure to return Product within 30 days of receipt of the RMA may result in back charges. Upon our receipt of the returned item(s), a refund (where applicable) will be credited to your original method of payment within seven business days.