FAQ
You have 30 days from the purchase date to return or request a refund.
Email ltg.consumer@savant.com including your order number in the subject line. In the body of the email, please provide a description of the product(s) you would like to return along with the quantity and a brief reason for return. Once the request is received a Customer Service representative will email you within two business days to provide you with further information including a return merchandise authorization (RMA) number and a free FedEx shipping label for the return.
Returns are free – we will provide you with a shipping label
No, an order cannot be returned until the order has shipped.
You must return all products within the bundle to receive a refund. Partial returns/refunds are not available at this time.
Your order number is in your confirmation email.
Your refund will go to the same account as your original payment. You cannot refund to a different account.
No, original shipping costs are non-refundable.
Yes, all products must be returned in their original cartons and unused.
Please send an email to ltg.consumer@savant.com, include your order number in the subject line. In the body of the email, provide the item number of the damaged /defective product(s) along with the quantity and a brief summary of the damaged/defective product(s). Specify if you would like to receive replacement product(s) or a refund. Please include pictures of the damaged products.
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Orders over $30 before tax come with free shipping within the 48 USA continental states. Currently not available in the non-continental US. If your order is below $30 before tax you will be charged a $5.99 shipping fee. Applicable to orders within the 48 states. Currently not available in the non-continental USA.
Currently, we do not ship outside the continental US
Currently, we do not ship outside the continental US
We do not ship to PO boxes or APO/FPO addresses
Once your order has shipped, you will receive an email with your tracking number.
Orders can be changed, including shipping address, one hour after they are placed. After that hour, please contact customer support if you need additional help on your order.
Orders can be changed or cancelled up to an hour after the order is placed. After one hour, orders cannot be cancelled.
At this time, Klarna and Afterpay are not accepted
Offers vary by discount – please see site to confirm if multiple discounts can be applied to your order.
Unfortunately, refunds will not be credited on an unused discount code. You can use the code on your next order if it is still valid.
We currently have a limit of 25 items per order
Please visit our support site at cyncsupport.gelighting.com or contact our support team at 1-844-302-2943
Warranty varies by product type. Please refer to your product’s packaging for more details.