Return Policy
If you are not satisfied with the order you placed, then you may request a refund within 30 days of the purchase date free of charge. Customers are not responsible for return shipping fees for returns made within the continental United Sates.
To request a refund, please email ltg.consumer@savant.com and include your order number in the subject line. In the body of the email, please provide a description of the product(s) you would like to return along with the quantity and a brief reason for the return.
If your order arrived damaged, please email ltg.consumer@savant.com and include your order number in the subject line. In the body of the email, please provide the item number of the damaged product(s) along with the quantity and a summary of the damage to the product(s). Specify if you would like to receive replacement product(s) or a refund. Please include pictures of the damaged products.
Once the request is received a Customer Service representative will email you within two business days to provide you with further information including a return merchandise authorization (RMA) number and a free FedEx shipping label for the return.
All product returns must conform to the following guidelines for refund/replacement:
Product(s) must be returned in original cartons. A shipping Label must be affixed to the outside of each package being returned. Include a copy of the RMA provided to you by Customer Service in each package.
Please return product(s) promptly. The RMA provided to you is only valid for 30 days. Failure to return product within 30 days of receipt of replacement product or a refund may result in back charges. Upon our receipt of the returned item(s), a refund (where applicable) will be credited to your original method of payment within seven business days.